Resident Grievance Officer

What you can write to the Grievance Officer about

• •Defamatory or false content : a Beware Board report, intel-card claim, or community post you believe is defamatory, factually wrong, or unlawfully attributes harm to you or your business.
• •Personal information misuse : content that shares your private information without consent (DPDP Act 2023 and Rule 3(2)(b)).
• •Impersonation : an account or profile pretending to be you, your business, or a person you represent.
• •Intellectual property infringement : content that copies your photographs, text, or registered marks without permission (separate IP-takedown email at ip@nomira.in).
• •Account or moderation decisions : appeals against suspensions, bans, or rejected verifications.
• •Other rule-violating content as defined in Rule 3(1)(b) of the IT Rules 2021.

How to file a grievance

1. •Step 1. Email grievance@nomira.in with the subject line: Grievance : [type] : [URL or content ID]
2. •Step 2. Include in the body:
   • : Your full name and contact phone (kept confidential)
   • : A clear description of the issue
   • : The exact URL of the content you are flagging
   • : Why the content violates law or our rules
   • : Any supporting evidence (screenshots, links, documents)
   • : A signed statement that the information you are providing is true to the best of your knowledge
3. •Step 3. You will receive an automated acknowledgement within 24 hours. The Grievance Officer will review and respond with a decision within 15 days, in line with Rule 3(2)(b).
4. •Step 4 (if unresolved). You may escalate to the Grievance Appellate Committee under Rule 3A of the IT Rules 2021, accessible at gac.gov.in.

What we do when we receive a grievance

• • Within 24 hours: automated acknowledgement of your complaint with a tracking ID.
• • Within 36 hours: the flagged content goes to our moderation queue and is reviewed against our Code of Conduct and applicable law. Content that is clearly defamatory or unlawful may be removed during this initial review pending full investigation.
• • Within 15 days: a final written decision — either action taken (content removed, user banned, etc.) or a reasoned explanation if no action is taken.
• •Audit log retention: every grievance and the decision is logged in our internal moderation_audit_log and retained for 180 days minimum, in line with Rule 5 of the IT Rules 2021.

What we cannot help with

• •Civil disputes between two users that do not involve content on our platform : these are between the parties and, if necessary, the police or civil courts.
• •Emergencies : call 112 (national emergency) or 1091 (women's helpline). The Grievance Officer is not an emergency contact.
• •Editorial disagreements : we may decline to edit a published intel card if the underlying claim is verified, even if you disagree with the framing.
• •Removing content from third-party sites that have copied or embedded our content : please contact the third-party platform directly.

If you are a law-enforcement officer

Lawful information requests under the IT Act, CrPC, or Bharatiya Nagarik Suraksha Sanhita should be sent to legal@nomira.in on letterhead, with the requesting officer’s rank, ID number, jurisdiction, and the legal authority cited. We respond to lawful requests promptly while protecting users’ rights to the maximum extent permitted by law.

Contact summary

• Grievances: grievance@nomira.in
• IP / Copyright: ip@nomira.in
• Law-enforcement requests: legal@nomira.in
• Privacy / DPDP requests: privacy@nomira.in
• Postal: [Registered address to be added once Pvt Ltd registration completes]